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Policy & Procedure

Policies only work if people understand them. The aim here is simple: one clear library, written in plain English, that matches how your sites really run. Managers know where to look. Teams know what “good” looks like. Inspectors and insurers see organised, clear and current evidence without a hunt.
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Booking a quick (and free) consultation is the quickest way to see how ESB can help.

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Our services

We start with the essentials (food safety, health and safety and fire)and add what your operation needs, such as contractor control, allergens, cleaning, waste and crowd management.

Every document has an owner, a review date and the few critical steps that must never be skipped, with short checklists replacing dense paragraphs.

We help develop policies and SOPs, assist with implementation through on‑site support, and convert them into digital checks, risk assessments and forms loaded into your compliance platforms.

Policy Development

To develop, agree and maintain new safety management systems with clear roles and responsibilities, SOPs and due diligence forms, to comply with food safety, health and safety, fire safety, allergen management, leisure legal requirements and operational ways of working.
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Policy Implementation Support

To assist with implementation of new/updated policies supporting the management teams in tailoring and site specific requirements.
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New Policy Implementation Training

To support teams in understanding and applying new or updated policies through practical, role-relevant training. Sessions focus on how policies work in day-to-day operations, not just what they say.
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Digitalising Safety Management Systems

To convert existing policies, SOPs and records into digital checks, risk assessments and workflows. Improves consistency, visibility and ease of compliance across sites and teams.
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Compliance Software Modules

Access to modular compliance software covering audits, incidents, risk assessments, registers and document libraries. Designed to centralise records, improve oversight and support due diligence.
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Initial Site Visit & Gap Analysis

A structured site visit to review current arrangements against legal requirements and best practice. Identifies gaps, strengths and priorities, with clear actions to guide next steps.
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Myles Woodwards
Baxter Storey, Operations Manager

"The auditor was engaging and energetic and my teams got huge value from her audits, well beyond just checking off the audit criteria.

They have been left more aware of best practice for their locations and are now energised about raising their safety standards even further!"

Generator London, Hotel Manager

"I am writing to express my sincere appreciation for the outstanding audit experience we just had.

Your auditor's professionalism, patience, and exceptional coaching skills truly made a significant impact on our team and the overall audit process."

What we build

One live library that people trust

Start with the essentials: food safety, health and safety and fire. Add what your operation needs, contractor control, allergens, cleaning, waste, accident reporting, security, crowd management, infection control, equipment checks and anything unique to your brand.

Each document has an owner, a review date and the few critical steps that must never be skipped. Photos and short checklists replace dense paragraphs so new starters and night teams can follow along without guessing.
Discuss your policies and procedures
How we shape it

Observe, simplify, fit it to your world

A day on site tells us where work slows or fails. That insight becomes clearer steps, better prompts, and diagrams that show, not just tell. The tone sounds like your brand, not a textbook. If two teams do the same task in different spaces, both versions are written so no one has to translate a rule that does not fit their room or shift.
Discuss your policies and procedures
Helen Davies
Searcys and WSH Restaurants,
‍Head of Safety

"Very impressed with your approach, the team really enjoyed your audits and feel very supported by you - in particular, the 'show me/tell me' approach that you use during audits to engage with the teams on site."

Neil Fuller
Caterlink, Managing Director

"The team found it enlightening and I'm sure it will be beneficial to remind them of the importance of our number one KPI - Health & Safety."

Digital by default

Fast to find, easy to keep current

The library sits in one place. SharePoint, Google Drive or your compliance platform so people are not digging through email for the latest version. Version control is switched on. Old copies are retired. Staff see only the current document.

Checks and forms are loaded as simple digital prompts that take minutes, not half a shift. When the law changes, the right file updates and the change appears everywhere it is referenced.
Discuss your policies and procedures
Roles and ownership

Know who writes, who approves, who trains

Every document names the person who maintains it, the leader who approves it and the team who live with it day to day. That clarity stops drift. When something breaks, the owner knows it is their job to fix the wording, brief the change and set the next review.
Discuss your policies and procedures
Rollout and change management

Make it land and stay landed

A short launch plan turns documents into daily habit: a manager brief, two or three talking points for pre-shift huddles, and a simple poster or in-app prompt where the task happens.

After a few weeks, a light check shows what stuck and what needs tuning. If the change affects training, a micro-module or toolbox talk is supplied so everyone gets the same message without a long classroom session.
Discuss your policies and procedures

Make inspections predictable

Independent audits, FRAs, policy and training from a team that includes former EHOs, shaped for busy hospitality
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Insurer-friendly reports
Portfolio visibility
Fast, usable actions
Legal watch

Stay ahead without reading law for a living

You do not need to track every update. We monitor relevant legislation and guidance, then translate changes into clear edits and a short note for managers. Your library stays current, and your teams only see what actually matters for their role.
Discuss your policies and procedures
Sector fit

Hospitality, care, venues, retail, offices

The structure is the same, the examples change. Kitchens get allergen scripts and time-temperature prompts. Care settings blend safety with dignity and medicine controls. Venues have event-day checks and concession standards.

Retail gets delivery flow, stockroom rules and labelling. Offices cover contractor control, DSE and emergency roles. The words feel like they were written for your world, because they were.
Discuss your policies and procedures
Records that prove control

Short, accurate and inspection-ready

Temperature checks, allergen confirmations, cleaning sign-offs and permit logs are trimmed to the essentials. Each form captures only what proves control. Managers can pull a week or a month of records in seconds, not hours, and show a complete story during a visit.
Discuss your policies and procedures
What you take away

Clarity today, a routine that lasts

Expect a tidy, branded library in one place. Role-based quick guides. Digital forms that fit the job. A review calendar with named owners. A short manager brief for rollout. Optional translation for multilingual teams and accessibility formats where needed.
Comprehensive policy documents and associated procedures
Checklists, forms and job aids to embed policies in daily work
Training materials and rollout plans
A schedule for regular reviews and updates
Discuss your policies and procedures
Results

Less confusion, faster training, fewer repeats

People stop asking “where is the latest version.” New starters settle faster because the steps are obvious. Repeat findings drop because the fix lives in the document and the daily prompt, not just in an email after an audit.
Discuss your policies and procedures

Talk to a specialist

Booking a consultation is the quickest way to see how ESB can help.

Provide a few details about your operation and we’ll arrange a call at a time that suits you. During the call, we’ll listen to your challenges, answer questions and outline a tailored compliance plan.  

There’s no obligation, just an honest conversation about your needs.

Our team of former EHOs and safety professionals work as an extension of yours. Simplifying complex compliance, protecting your reputation, and giving your teams the confidence to perform at their best.
Let's chat
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