Compliance for hotels and aparthotels

Guests expect hotels and aparthotels to provide safe, well-managed environments, and the reality is that the sector also faces a high incidence of workplace accidents, particularly in kitchens, housekeeping, and maintenance.

Common hazards include slippery bathroom floors, heavy luggage, hot kitchens, manual handling injuries, and guest behaviour such as drunkenness or harassment.

High staff turnover and multiple service lines (breakfast, bar, banqueting) add complexity. Our hotel compliance services keep everything, from guest rooms to plant rooms, inspection ready.

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James Ryan

Doubletree by Hilton London Elstree, General Manager

"The portal is designed for ease of use, offering a seamless navigation experience that allows users to access information effortlessly.

Audits are conducted with fairness and consistency, ensuring transparency and fostering trust at every stage of the process."

Generator London, Hotel Manager

"I am writing to express my sincere appreciation for the outstanding audit experience we just had.

Your auditor's professionalism, patience, and exceptional coaching skills truly made a significant impact on our team and the overall audit process."

FROM START TO FINISH

Sector challenges

Housekeeping, food and beverage, leisure facilities and back‑of‑house areas each have unique risks - without a single framework, standards vary and hazards slip through, increasing the likelihood of incidents and enforcement action

Managing food safety, allergen management and controls, and compliance across complex food service operations

Alcohol consumption, non‑hotel visitors and contractors increase the likelihood of violence, harassment and safety breaches

Hotels must comply with food safety regulations, workplace health and safety law, fire safety legislation and data protection laws

Protecting brand reputation and long-term brand equity in a highly visible, review-driven sector

Guests are willing to pay more for hotels with robust safety and security measures - safety failures damage brand equity and lead to negative reviews

Discuss your hotel compliance plan

FULLY DOCUMENTED, FULLY TRANSPARENT

How we help hotels

We implement a unified compliance framework that covers all departments.

Food safety audits improve kitchen and food service hygiene, health and safety audits address manual handling and slip risks, and FRAs ensure escape routes and alarms are fit for purpose.

Bespoke policies cover everything from housekeeping to harassment prevention. We train staff on relevant procedures, ensuring new hires get up to speed quickly. When incidents occur, we manage the response and root cause analysis.

Discuss your hotel compliance plan

Chris Hassall

Daniel Thwaites PLC, Head of Health & Safety

"The team found it enlightening and I'm sure it will be beneficial to remind them of the importance of our number one KPI - Health & Safety."

demonstrate due diligence

Benefits

Hotels working with us can reduce the risk of incidents, enforcement action and achieve higher hygiene ratings, fewer accidents and consistent standards across all service lines.

Management can focus on guest experience knowing that compliance is under control.

Discuss your hotel compliance plan

Compliance for hotels and aparthotels

Talk to one of our specialists today

Sector challenges

How we help hotels

Benefits

Put your business in a strong position to pass EHO inspections

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