Incident management and root cause analysis

When crisis and safety management goes wrong, the first hour sets the tone. The aim is simple: stabilise people and site, capture clear facts, and put fixes in motion that stops a repeat. You get calm guidance, a clear plan and tidy evidence that stands up when anyone asks.

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How we help

Our incident report forms help you gather evidence whilst its still easy to access, update and retrieve (photos, short factual statements, relevant records and CCTV) and stored in one place so the incident is easy to follow.

Management teams receive investigation updates and case reviews. Teams will be advised on required next steps and corrective actions, get simple do‑and‑don’t messages and there is a single point of contact with you, your guests, insurers and authorities.

Recovery is faster, repeat incidents are rarer and regulators or insurers see a credible plan already in motion. Teams feel supported rather than blamed which makes facts easier to gather next time.

Incident Support Team (Remote Service)

End‑to‑end desktop management of any incidents on your behalf by a qualified safety expert.

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Audit Action Plan Triage

Management of audit action plan completion on your behalf by a qualified safety expert. Once an audit has been completed, we will track and follow up on any outstanding actions to support you with improved compliance.

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Safety Advisory Helpline

Email and telephone access to our dedicated safety advice line for general legislative guidance and enforcement support.

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Site Visit – Crisis Management Support

If required in‑person by a safety expert e.g. material risk investigation work, legal proceedings, enforcement liaison.

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How support runs

Remote first, on site when needed

Most cases start online, then move to site if the risk or complexity is high. The cadence is agreed up front: who is updated, how often and what decisions are needed. Managers are never left wondering what is happening or when the next note will arrive.

Expect a concise report that explains what happened, why it happened and what changed. The corrective action plan is risk ranked, owned by named people and easy to track. If policy or training needs a tweak, that content arrives with the report so the fix is baked in, not bolted on.

An incident report and evidence file to satisfy legal requirements

A documented root cause analysis with findings

A remedial action plan with assigned owners and timelines

Communication templates for regulators, insurers and stakeholders

Follow‑up support until the incident is fully closed

Talk to us about incident management

Myles Woodwards

Baxter Storey, Operations Manager

"The auditor was engaging and energetic and my teams got huge value from her audits, well beyond just checking off the audit criteria.

They have been left more aware of best practice for their locations and are now energised about raising their safety standards even further!"

What happens first

Stabilise, contain, protect

Life and safety come before paperwork. We support you in making sure injured people are supported, areas are made safe and anything that could worsen the situation is paused. A quick timeline is started while memories are fresh. The goal is to shrink the chaos so managers can think and teams know what to do next.

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Evidence that holds up

Photos, statements, the right details

We can guide you in gathering evidence while it is still there. Clear photos, short factual statements, copies of relevant records and any CCTV are secured. We will give our professional opinion baed on the incident to inform your decision making and correcting options. Each item is time stamped and stored in one place so the incident is easy to follow later.

Talk to us about incident management

Generator London, Hotel Manager

"I am writing to express my sincere appreciation for the outstanding audit experience we just had.

Your auditor's professionalism, patience, and exceptional coaching skills truly made a significant impact on our team and the overall audit process."

Helen Davies

Searcys and WSH Restaurants,
‍Head of Safety

"Very impressed with your approach, the team really enjoyed your audits and feel very supported by you - in particular, the 'show me/tell me' approach that you use during audits to engage with the teams on site."

Communication

One voice, no guesswork

Leaders get short updates at agreed intervals. Staff are briefed with simple do and don’t messages that prevent gossip filling the gaps. If guests, residents or customers need to be told something, the wording is practical and measured. For serious events, a single point of contact deals with insurers and authorities so messages stay aligned.

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Root cause and fixes

From what happened to why it happened

Incidents rarely have just one cause. A simple method like 5 Whys turns a list of associated factors into the real drivers. Controls are then sized to the risk and the reality of your site. Quick wins land first. Bigger changes are suggested and assigned to owners with dates that fit your operation.

Talk to us about incident management

Neil Fuller

Caterlink, Managing Director

"The team found it enlightening and I'm sure it will be beneficial to remind them of the importance of our number one KPI - Health & Safety."

Incident management and root cause analysis

Talk to one of our specialists today

How we help

Incident Support Team (Remote Service)

Audit Action Plan Triage

Safety Advisory Helpline

Site Visit – Crisis Management Support

Remote first, on site when needed

Stabilise, contain, protect

Photos, statements, the right details

One voice, no guesswork

Make inspections predictable

From what happened to why it happened

Talk to a specialist